For many technical issues, a simple restart or reboot of the hub can reconnect everything just like turning your phone off and then back on.
Restart Services Steps
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First, navigate to the Hubs tab of the dashboard
- Select the Location that needs a reboot - you can use the search box if needed
- Click the orange Restart Services button
- Click OK in the pop-up to go ahead
- Stay on this screen until you get this confirmation:
Reboot Hub Steps
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Follow the same instructions above, but press the Reboot Device button
- It takes a few minutes for the hub to reboot and fully reconnect
Signs of an Offline Hub
This screenshot shows the hub is offline. If the hub is offline, on-site intervention is required to validate power and network connectivity to the hub.
