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Troubleshooting Browser Settings

Instructions to Disable Pop-Up Blockers in Different Browsers

Below are step-by-step instructions for disabling pop-up blockers in major web browsers. Note that disabling pop-up blockers can expose you to unwanted ads or potential security risks, so consider allowing pop-ups only for trusted sites where necessary. Instructions are for desktop versions and may vary slightly by operating system or browser version.

Google Chrome

By default, Chrome blocks pop-ups. You can change this globally or for specific sites.

  1. Open Chrome.
  2. At the top right, click the three dots (More) > Settings.
  3. Click Privacy and security > Site Settings > Pop-ups and redirects.
  4. Under Default behavior, select "Sites can send pop-ups and use redirects" to allow pop-ups globally.

For a specific site:

  • Next to "Allowed to send pop-ups and use redirects," click Add, enter the site's URL (e.g., [*.]example.com for all subdomains), and click Add.

Mozilla Firefox

Firefox blocks pop-ups by default. You can disable it entirely or allow exceptions.

To disable globally:

  1. Open Firefox.
  2. Click the menu button (three lines) at the top right > Settings.
  3. Select Privacy & Security on the left.
  4. Scroll to Permissions.
  5. Uncheck the box next to "Block pop-up windows" to disable the blocker.

To allow for specific sites (while keeping the blocker enabled):

  1. In Privacy & Security > Permissions, click Exceptions... next to Block pop-up windows.
  2. Enter the website address and click Allow.
  3. Click Save Changes.

Troubleshooting: If pop-ups still don't appear, check for malware, ensure the site isn't blocked, or note that some pop-ups triggered by clicks may still work. Non-pop-up ads (like overlays) aren't affected.

Microsoft Edge

Edge blocks pop-ups by default. You can turn off blocking globally or allow specific sites.

To turn off globally:

  1. Open Edge.
  2. Click the three dots (Settings and more) at the top right > Settings.
  3. Select Cookies and site permissions on the left (or Privacy, search, and services).
  4. Click Pop-ups and redirects.
  5. Toggle "Block (recommended)" to off.

To allow for a specific site:

  1. In the same section, under "Allow," click Add.
  2. Enter the URL (including https://) and click Add.

Apple Safari (on Mac)

Safari manages pop-ups on a per-website basis; there is no global toggle to disable the blocker entirely. By default, it blocks pop-ups for most sites.

To allow pop-ups for a specific website:

  1. Open Safari.
  2. Click Safari in the menu bar > Settings (or Preferences).
  3. Click the Websites tab.
  4. Select Pop-up Windows on the left sidebar.
  5. In the Currently Open Websites section (or Configured Websites), select the site from the list.
  6. Choose "Allow" from the dropdown menu next to it.